At SahlDesk, we respect your privacy and are committed to protecting your data and your store's data. This policy explains how we collect, use, and safeguard your information when you use the SahlDesk plugin for WooCommerce.

1. Data We Collect:

To provide our AI-powered support service, we collect the following data via our API:

• Store Data: Product information, store policies, and order statuses (to enable the AI to answer customer inquiries accurately).
• Ticket Data: The content of customer messages, customer email, and customer name when a support ticket is created.
• Account Data: The store administrator's email and licensing details (License Key).

2. How We Use Your Data:

• Generating automated responses for your customers using Artificial Intelligence (AI).
• Storing and organizing support tickets within your WordPress dashboard.
• Improving our service quality and resolving any technical issues you may encounter.

3. Data Sharing with Third Parties:

• AI Service Providers: Customer query texts are processed via secure cloud services (e.g., Google AI) to analyze intent and generate responses. These providers do not use your data to train their public models.
• Payment & License Management: We partner with Freemius to securely manage software licenses, subscriptions, and payments.
• We do not and will never sell your data or your customers' data to advertisers or unauthorized third parties.