SahlDesk Privacy Policy

At SahlDesk, we respect your privacy and are committed to protecting your data and your store's data. This policy explains how we collect, use, and safeguard your information when you use the SahlDesk plugin for WooCommerce and our associated cloud services.

1. Data We Collect:

To provide our ticketing, support, and AI-powered assistance services, we collect and process the following data via our API (api.sahldesk.com) and portal (app.sahldesk.com):

• Store Data: Product information, store policies, and order statuses/metadata (to enable the helpdesk and AI to answer customer inquiries and sync live order details accurately).
• Ticket Data: The content of customer messages, customer email, customer name, and attachments when a support ticket or inquiry is created.
• Account Data: The store administrator's email, website URL, and licensing details (License / API Key).

2. How We Use Your Data:

• Storing, routing, and organizing customer support tickets within the unified dashboard.
• Synchronizing live WooCommerce order history alongside support conversations to assist store staff.
• Generating automated drafts and responses for customer inquiries using Artificial Intelligence (AI).
• Improving service reliability, performance, and diagnosing technical issues.

3. Data Sharing with Third Parties:

We only transmit data to vetted third-party infrastructure services strictly necessary to operate the plugin:

• AI Service Providers: Customer query texts may be processed via secure enterprise cloud services (e.g., Google AI / Azure OpenAI) to analyze intent and draft responses. These providers do not use your data or your customers' data to train their public models.
• Payment & License Management: We partner with Freemius to securely manage software licenses, subscriptions, and optional premium checkouts.
• Bot Protection & Anti-Spam: We utilize Cloudflare Turnstile on our customer-facing floating support widget to safeguard against automated bots and spam. Turnstile processes minimal visitor connection telemetry for verification without collecting personally identifiable information.
• Data Privacy Commitment: We do not and will never sell, rent, or monetize your store's data or your customers' personal data to advertisers or unauthorized third parties.

4. Data Retention & Deletion Rights:

• All customer and store data remains strictly under your ownership.
• Store owners may request the complete deletion of their account, synced store metadata, and ticket history at any time by contacting us directly at help@sahldesk.com. Deletion requests are fulfilled within 30 days.

5. Contact Us:

If you have any questions or inquiries regarding our privacy practices, please contact us at:

• Email: help@sahldesk.com
• Website: https://sahldesk.com