SahlDesk Terms of Service

Welcome to SahlDesk. By installing, activating, or using the SahlDesk WordPress plugin, website, and associated cloud services, you agree to comply with and be bound by the following terms and conditions:

1. Service Description & Plans:

• SahlDesk provides a customer support ticketing system and helpdesk integration tailored for WooCommerce and WordPress stores.
• Core Free Tier: SahlDesk offers a functional Free tier that provides ticket management, customer communication, category routing, and live WooCommerce order sync without requiring a paid subscription.
• Pro & Premium Tiers: Advanced features, including AI-powered automated drafts, multi-agent permissions, canned responses, and extended automated support tools, are provided under optional paid subscription plans.

2. AI Usage & Disclaimer:

• We continuously strive to provide highly accurate assistance and automated answers based on the store data and policies provided by the merchant. However, artificial intelligence and machine learning technologies may occasionally misinterpret context or generate imprecise responses.
• SahlDesk shall not be held liable for any direct, indirect, incidental, or commercial damages, loss of revenue, or customer disputes resulting from automated AI responses. It remains the merchant's responsibility to review AI-generated responses, maintain accurate store policies, and monitor support operations.

3. API Usage & Fair Use:

• Access to the SahlDesk Cloud API (api.sahldesk.com) is provided for legitimate customer support operations on your connected store.
• Automated AI services and advanced sync features operate within fair-use quotas and credits allocated to your active plan tier.
• Using the SahlDesk API or services for unlawful purposes, unsolicited commercial messaging (spam), or transmitting malicious code is strictly prohibited and will result in immediate suspension or termination of service.

4. Payments, Licensing, and Cancellations:

• All premium plan transactions, renewals, license provisioning, and subscriptions are processed securely through our authorized reseller and merchant of record, Freemius.
• Subscriptions renew automatically based on your selected billing cycle (monthly or annually) unless canceled before the renewal date.
• Cancellation can be performed at any time in one click from your account dashboard. Refund requests are subject to the 14-day refund policy provided at checkout through Freemius.

5. Termination & Data Rights:

• You may stop using SahlDesk at any time by uninstalling the plugin from your WordPress installation.
• Merchants retain complete ownership of their store data and customer records and may request full data deletion in accordance with our Privacy Policy.

6. Modifications:

We reserve the right to update or modify these Terms of Service as necessary to reflect operational or legal updates. Registered users will be informed of material changes via email or dashboard notifications. Continued use of SahlDesk following notice of modifications constitutes acceptance of the revised terms.

7. Contact Information:

For questions or support regarding these terms, please reach out to:

• Email: help@sahldesk.com
• Website: https://sahldesk.com